Hug Your Haters – How to Embrace Complaints and Keep Your Customers (New York: Portfolio / Penguin, 2016)

Could it be that easy to make more money in your business? All I have to do is keep more customers?

Yes.

Tweet: “On a logical level, it really is the baseline for every business: making customers happy.” — @jaybaer

In 1990, Harvard Review published a study showing a five percent increase in retention could boost your profits between twenty-five to eighty-five percent.

This concept is well known.

Many of us continue to struggle with this idea, and if you do too, I recommend a Jay Baer’s latest work, Hug Your Haters.

Tweet: “Advertising is a tax paid when you’re poor at retaining your current customers.” — @jaybaer

In Hug Your Haters, Jay outlines the changes occurring in the customer service industry, the role the internet and social media now play, and what your business needs to do to keep up. Better yet, with his research, Jay gives the insight to excel at service, giving you what you need to know to become a trendsetter yourself.

Luetkemeyer Introduces Legislation to Defund United Nations’ Green Climate Fund

U.S. Rep. Blaine Luetkemeyer
01/24/2017

Just hours before the end of President Obama’s term, he sent another $500 million in U.S. taxpayer dollars to the unelected and unaccountable bureaucrats at the United Nation’s Green Climate Fund,” Luetkemeyer said. “There has now been $1 billion in contributions over the last 10 months, however, Congress has never authorized or appropriated money for these programs. Working with President Trump, Congress now has a real opportunity to defund these global warming programs once and for all and I look forward to finally cutting off the previous administration’s frivolous slush fund.”

AFP Applauds Missouri House for Reducing Regulations on Hair Braiders

House passes HB 230, relaxing regulations on hair braiders

JEFFERSON CITY – Americans for Prosperity – Missouri today applauded the Missouri House for passing HB 230, removing unfair regulations on hair braiders in the state. African hair braiders are currently subjected to 1500 hours of schooling in order to obtain a license – schooling that provides no training in African hair braiding.  Further, braiders are forced to pay up to $15,000 for this schooling.

Governor Eric Greitnes delivers on his campaign promise to pass and sign Right-to-work.

Workers are now free to work without the threat of being fired for not supporting a union.

AFP Applauds Governor Greitens for Signing Right-to-Work Bill

By keeping campaign promise, Governor Greitens makes Missouri the 28th right-to-work state

JEFFERSON CITY – Americans for Prosperity – Missouri (AFP-MO) today applauded Governor Eric Greitens for passing right-to-work. Less than a year and a half after right-to-work was vetoed, AFP-MO celebrated the worker freedom victory passed with bipartisan support in the General Assembly.

AFP-MO State Director Jeremy Cady provided the following statement:

“We applaud Governor Greitens for keeping his campaign promise and standing up for all Missouri workers. Right-to-work guarantees a basic freedom – the freedom to work without mandatory union membership. No one should be fired from a job they love – in a place their skills are wanted – simply for refusing to pay a union. At long last workers in Missouri have been granted the basic freedom to work without fear of being fired for not paying a union.

Americans for Prosperity – Missouri (AFP-MO) today applauded Governor Eric Greitens for passing right-to-work. Less than a year and a half after right-to-work was vetoed, AFP-MO celebrated the worker freedom victory passed with bipartisan support in the General Assembly.

Date: February 6, 2017
Appearance: Missouri Now Right-To-Work State
Outlet: KTTS
Location: Springfield, MO
Format: Radio

“Governor Greitens made good on a promise to stand up for worker freedom for all Missourians.” – Jeremy Cady

Date: February 6, 2017
Appearance: Gov. Greitens celebrates ‘right-to-work’ with supporters at abandoned Springfield warehouse
Outlet: Springfield News-leader
Location: Springfield, MO
Format: Newspaper

Americans for Prosperity – Missouri Director Jeremy Cady said “At long last workers in Missouri have been granted the basic freedom to work without fear of being fired for not paying a union”.

Date: February 5, 2017
Appearance: Republican Lawmakers Happy About Right-to-Work Law
Outlet: OzarksFirst
Location: Springfield, MO
Format: Television

Americans for Prosperity Applauds Right-to-Work Passage

Once governor signs bill into law Missouri will become 28th right-to-work state

JEFFERSON CITY – Americans for Prosperity – Missouri (AFP-MO) today applauded the state legislature for passing right-to-work. The grassroots advocate for worker freedom has fought for right-to-work for years and was the lead proponent in 2015 when legislation was vetoed. AFP held multiple lawmakers accountable who opposed right-to-work that year and mobilized grassroots support for this year’s early session passage.